(2) The Service Quality significantly affects the customer satisfaction, tcount 6.653 > from the ttable or 6.653 > 2.045 then H2 is accepted. From the result of this research shows that: (1) The effect of Queue positively affects the customer satisfaction, with tcount 3.912 > from ttable or 3.912>2.045 then H1 is accepted. For the data analysis method used by the researcher, is double regression analysis, t test (partial) and F test (simultaneous). Data collected by using survey method with questionnaire instrument. Kepuasan pelanggan tergantung pada anggapan kinerja produk dalam menyerahkan nilai relatif terhadap harapan pelanggan, bila produk jauh lebih rendah ketimbang harapan pelanggan, pelanggan tidak puas. Konsumen yang dilayani oleh penjual yang myopa pemasaran menjadi tidak loyal dan memiliki kecenderungan yang besar untuk berpindah ke produsen/produk substitusi lainnya. Kepuasan pelanggan berkaitan erat dengan mutu, mutu mempunyai dampak langsung pada prestasi produk dan dengan demikian kepuasan pelanggan.
Pos Indonesia (Persero) Batam adalah sebesar 0,67 dimana nilai tersebut berada pada tingkat kepuasan pelanggan interval 0,66 - 0,80 (kategori puas). Tingkat kepuasan pelanggan terhadap pelayanan jasa Surat Kilat Khusus (SKH) di PT. Total sample amount of this research is 32 respondents, which for the sampling here by using the Purposive Sampling technique. keinginan pelanggan, dikatakan menderita myopa pemasaran (rabun pemasaran) yaitu ketidak-pedulian terhadap faktor-faktor penentu kepuasan pelanggan. Simpulan dan Saran 4.1 Simpulan Berdasarkan hasil penelitian dapat disimpulkan bahwa: 1. 2.1.4 Manfaat Pengukuran Kepuasan Pelanggan Manfaat utama dari pengukuran kepuasan pelanggan adalah tersedianya umpan balik yang sifatnya objektif dan berarti (Gerson, 2004 dalam Nasution, 2009).
The population in this research is the customers of Biznet Home in the Jakarta Utara region. Dalam penelitian ini dilakukan pengukuran kepuasan pelanggan dengan menggunakan metode derived dissatisfaction. The purpose of this research is to determine the effect of queue, service quality on customer satisfaction of Biznet Home in Kelapa Gading Branch partially and simultaneously. Penelitian yang dilakukan f oleh Hasan (2006) menyebutkan bahwa variable compliance, assurance, tangibles, reliability, responsiveness, empathy berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Adjusted R Square of the three variables is 23.7 percent, which means that the two independent variables are able to explain the variation in the dependent variable of 23.7 percent with 76.3 percent explained by other variables not used in this study.Program Studi, Manajemen Logistik, Fakultas Ilmu Sosial dan Manajemen, Institut Ilmu Sosial dan Manajemen STIAMI Dan jika persepsi konsumen terhadap kehandalan buruk maka kepuasan konsumen juga akan semakin rendah. The customer value variable has a positive effect of 0.486 with a significance level of 0.000. Service quality variable has positive effect 0,425 with significance level 0,003. If you desire to funny books, lots of novels, tale, jokes, and more fictions. In this research used two independent variable of service quality (X1) and customer value (X2), while customer satisfaction (Y) as dependent variable.īased on the results of the analysis, found that both independent variables have a significant and positive effect on the dependent variable. Pengukuran Tingkat Kepuasan Pelanggan J Supranto If you ally dependence such a referred Pengukuran Tingkat Kepuasan Pelanggan J Supranto books that will meet the expense of you worth, acquire the very best seller from us currently from several preferred authors. Business continuity (going concern) is the main purpose of a business entity since the establishment of the business entity is closely related to how management can manage the business both from financial factors and non-financial factors.This research was conducted to find out what things can affect customer satisfaction in a purchase.
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